There have never been more options for your business phone system than the choices you currently have. The modern phone system needs everything from conference calls to local phone numbers, so startups and entrepreneurs must make the right choice for their business communications. Two modern-day leaders are virtual phone systems and voice-over IP (VOIP).
These modern technologies are groundbreaking and will save you time and money. Nevertheless, there are differences between the two that you need to be aware of. In this article, we’ll look at how VOIP differs from the virtual phone system that 800.com offers to help you find the best phone system for your business.
What is a Virtual Phone System?
Unlike traditional landlines, a virtual phone system is a cutting-edge communication technology that utilizes the internet to route calls. This system, offered by 800.com, allows for the seamless integration of existing devices and technology to make and receive calls. Whether utilizing landlines, personal cell phones, or desktop applications, a virtual phone number offers a convenient and efficient way to manage and communicate.
One of the primary reasons companies opt for a virtual phone number is because it aligns with the trend of moving to cloud-based IT infrastructure. By doing so, businesses can reap the benefits of advanced features exclusive to virtual phone systems.
Virtual phone numbers offer convenience and adaptability that traditional phone systems cannot match. With the ability to use call forwarding to a cell phone when out of the office, business owners can stay connected even when away from the workplace. Additionally, virtual numbers allow companies to keep their existing phone number or choose a custom, memorable vanity number that will help reinforce brand recognition and make it easier for customers to reach them.
What is VOIP?
Voice over Internet Protocol (VOIP) is a method of making telephone calls over the internet instead of relying on traditional telephone lines. The technology converts voice signals from telephony systems into digital data, which can then be transmitted over the internet using the same modem and router you use for other online activities. By using VOIP, small businesses can take advantage of the cost-saving benefits of unlimited calling using existing internet infrastructure instead of paying for a separate phone line.
You can’t use a standard landline phone to make a call using VOIP. You must use a VOIP phone or VOIP headset designed to work with IP technologies to transmit the call. You can also download software on your cell phone to enable VOIP calls from your mobile device or download software to your desktop or laptop so you can make calls from your computer with a headset.
Which is Better for Your Business Needs?
When choosing between Voice over Internet Protocol (VOIP) and virtual phone service for your business phone, pricing is likely to be a significant consideration. However, several other essential factors must be considered before making a decision. VOIP and virtual phone systems have advantages and limitations, and weighing these against your specific business needs and requirements is crucial. To determine which option is better for your business, evaluating each solution in terms of features, pricing, reliability, and functionality is essential. This will help you make an informed decision that will support your business’s growth and success in the long run.
When looking at VOIP Services, you must install additional software or hardware before making phone calls. Additionally, suppose your office uses desk phones and headsets that currently connect to standard telephone lines. In that case, you will have to replace this equipment with VOIP phones and headsets, costing additional time and resources. However, some Small businesses and call centers may prefer business VoIP to deal with incoming calls, as they may not need some of the advanced features of virtual phone service.
However, a virtual phone system like the one 800.com offers doesn’t require additional installation. It runs on the cloud. After the first few steps of signing up for your business phone system, it will be ready to use, and you can edit all of its settings through the cloud interface.
Call Quality
When it comes to providing customer support, having a reliable phone connection is crucial. The ability to hear and be heard by clients is essential for effective business communications and building strong relationships.
A virtual phone system, such as those offered by 800.com, utilizes the existing phone lines and phone service networks that you are already using. This means that you are unlikely to experience a change in the quality of your phone calls.
On the other hand, the quality of Voice over Internet Protocol (VOIP) calls is highly dependent on the quality of your internet service. If your internet connection is unstable or other devices are already utilizing it, VOIP may not be the best choice for your business needs. It’s essential to consider the reliability and performance of your internet service before committing to a VOIP system.
International Calls
Making international calls can be expensive for businesses, but VOIP and virtual phone systems offer solutions to this issue. With VOIP, international calls are usually included as standard in the pricing, allowing seamless communication with clients and partners abroad without extra fees. Similarly, international calling can be easily enabled on your business phone number like the one offered by 800.com, making it a convenient and cost-effective solution for businesses with global reach.
Mobile Devices
Virtual phone systems offer versatility and convenience in making business calls, as they can be accessed through cell towers anywhere there is coverage. On the other hand, VOIP or Voice over Internet Protocol, which utilizes an internet connection to make phone calls, requires a strong Wi-Fi signal to work effectively. This can be challenging when making business and video calls, particularly when moving or in areas with poor Wi-Fi connectivity. The dependency on a robust internet connection for VOIP calls may hinder its reliability compared to a virtual phone number.
Get Started with Your New Virtual Phone System
A virtual phone system is a simple, cost-effective way to provide phone service for your company. When you get a toll-free number or vanity number through 800.com, you get a virtual phone system along with your phone number. Your new virtual phone system will include these phone features and more:
- Business Texting
- Call Routing
- Call Forwarding
- Call Analytics
- Call Tracking
- Call Recording
- Fax Capabilities
- SMS Marketing
- Voicemail Boxes
- Voicemail Transcription
- API Access
At 800.com, you can set up your whole phone system today, so let’s get started!
