Author: Michael Esposito

Customer relations are the efforts a business takes to create and nurture positive relationships with its customers. This differs from …

Do blogs still have an audience when internet users get a more interactive experience on platforms like Twitter, Facebook, and …

Businesses of all sizes can benefit from using the digital tool, Canva. Even inexperienced users can quickly and easily create …

What’s the difference between lead generation and demand generation? If you are not sure, you are not alone. Many business …

Most of the time, texting from your phone is the way to go. Your phone is with you all the …

Often the first point of contact a customer or potential client has with your business is through the phone. The …

In the past, companies would produce a product, pitch their marketing campaigns, and wait for the customers to start rolling …

Text messaging has become a very popular and easy way to communicate with friends, family, and even with customers. There …

You have undoubtedly seen an advertisement flashing a 1-800 phone number or perhaps even called one yourself. You know this …

It happens to every sales team. Everyone is excited to start the year with ambitious sales goals, new digital marketing strategies, …

You’re in your car and see an interstate billboard for a florist. In a flash, you remember that tomorrow is …

Businesses can manage the customer experience across phone, email, text, and social media through the use of cloud contact centers. …