Advice and insight to optimize business communications, marketing, and strategy.

Thanks to 5G, our world is in the middle of a huge technology shift. With early stage 5G networks already …

Average handle time, or AHT, is one of the most tracked metrics in call centers. In this article, we will look at …

Is it overly optimistic to use the term “post-pandemic” to describe present conditions? Maybe. After all, we’re still hearing about …

As more companies are taking advantage of the insights that call intelligence provides, more managers and small business owners are wondering what …

There have never been more options for your business phone system than the choices you currently have. The modern phone …

Chances are that you’ve heard all about how data analysts can help companies all over the world grow market share, …

If you’re not using SMS marketing in your business, you should be. Text message marketing is a budget-friendly way to reach a …

For non-profit organizations, choosing a phone system is a very important decision, and the truth is this decision can be …

Every business needs a phone system. You have customers you need to call, employees you need to coordinate, and vendors …

Free is a good price, right? It’s…free. You can’t beat it. The only problem is that when the subject turns …

You’ve launched your marketing campaign. You have ads strategically placed in print, broadcast, and digital media, and the phones are …

It’s exciting to start a new business, but it involves a lot of setup. You have to hire employees. You …