Advice and insight to optimize business communications, marketing, and strategy.

It happens to every sales team. Everyone is excited to start the year with ambitious sales goals, new digital marketing strategies, …

Avoid random phone numbers. That’s the final word upfront on this blog post about choosing memorable customer-responsive phone numbers for …

According to anthropologist Amber Case, we are all cyborgs now. It seems that most people are symbiotically linked to a phone, …

You’re in your car and see an interstate billboard for a florist. In a flash, you remember that tomorrow is …

Businesses can manage the customer experience across phone, email, text, and social media through the use of cloud contact centers. …

Follow this step-by-step guide on how to verify your number, and why it’s important in the fight against spam. You …

Chances are that you’ve already heard how digital marketing is the future of increasing conversion rates. You may have even heard about …

Leveraging social media is a good way for a brand to generate awareness, promote products, and build a community, but …

Thanks to 5G, our world is in the middle of a huge technology shift. With early stage 5G networks already …

Average handle time, or AHT, is one of the most tracked metrics in call centers. In this article, we will look at …

Is it overly optimistic to use the term “post-pandemic” to describe present conditions? Maybe. After all, we’re still hearing about …

As more companies are taking advantage of the insights that call intelligence provides, more managers and small business owners are wondering what …