OpenPhone is a business phone system for startups and other small businesses (SMBs). Customers choose a local or toll-free North American phone number—or port in an existing number—to access features like inbound calling, a shared inbox, and a lightweight CRM.
The VoIP solution is popular among small teams that need features like shared inbox, contact management, and messaging. That said, customers report a few common issues with OpenPhone, including:
- A buggy mobile app
- Frequent outages
- Lack of availability of international numbers
- Limited integrations
Challenges like those can be super limiting for small businesses. That’s what leads many to search for a more reliable, user-friendly VoIP service provider. To help, we rounded up the top 7 OpenPhone alternatives and evaluated each based on a few key dimensions:
- Core and advanced features
- Customer service and reviews
- Integrations
- Affordability
- Ease of use
Ready to simplify your business communication and grow sales? Choose your plan and claim your toll-free, local, or vanity number to get started today!
800.com
800.com’s G2 rating: 4.6 out of 5 (based on 368 reviews)
800.com pros:
- Easy setup and onboarding
- Responsive customer support team
- Intuitive, easy to navigate interface
- High customer satisfaction and reviews
- Advanced call routing features
800.com cons:
- Limited integrations
800.com pricing: Starts at $19/mo (billed annually) for 1 toll-free number and 1,000 minutes
Small businesses and entrepreneurs looking for an OpenPhone alternative that offers a more reliable virtual phone system and premium customer service will love 800.com. Our cloud-based phone solution covers all the key features your business needs, including:
- Toll-free, local, and vanity phone numbers
- Call forwarding
- Voicemail transcription
- Easy-to-use mobile apps for both iOS and Android
Beyond the core features, our platform also provides more advanced functionality for call routing, SMS text messages, call tracking, and call analytics. Plus, we offer a flexible, well-documented API to ensure our platform slots seamlessly into your existing systems and workflows.
Our whole platform is designed to be effortless to use, offering top-tier call quality and reliability, along with streamlined mobile apps for on-the-go calling. But you don’t have to take our word for it:
- Reviewers say 800.com is easy to setup, with minimal implementation time
- G2 awarded 800.com a Best Usability badge for the small business market, as well as a High Performer badge for mid-market
Getting started with 800.com is as simple as picking a plan, choosing your phone number, and creating an account. We never charge any setup or activation fees. Our support team is always happy to walk you through setup and answer questions—or you can take advantage of our robust Help Desk and API docs.
Ready to simplify your business communication and grow sales? Choose your plan and claim your toll-free, local, or vanity number to get started today!
Aircall
Aircall’s G2 rating: 4.3 out of 5 stars (based on 1,037 reviews)
Pros:
- Unified conversation center
- Handy onboarding portal
- Over 100 third-party integrations
Cons:
- Some reports of call distortion and freezing
- Customer service complaints
Aircall pricing: Plans start at $30/license (minimum 3 licenses) for unlimited US and Canada calls and 1 local or toll-free number
Aircall is a business phone system and call center software that’s super similar to OpenPhone. It’s designed as a broader communication solution and built with features that support customer service and sales teams, in particular, like:
- Conference calling
- IVR auto-attendant
- Virtual call center
- Shared inbox
- Call queues
- AI call transcription and summaries
- CRM integrations
The VoIP solution is generally well-liked by customers, but it’s worth noting that many reviewers have noted call quality and connection issues, along with some complaints about the company’s customer service.
Grasshopper
Grasshopper’s G2 rating: 4 out of 5 stars (based on 147 reviews)
Pros:
- User-friendly platform
- Accessible pricing structure
Cons:
- Subpar customer support
- Doesn’t support international calling
- Limited integrations
- Outdated dashboard and mobile apps
Grasshopper pricing: Starts at $14/month for 1 user, 1 local or toll-free number, and unlimited domestic calling
Grasshopper is a cloud-based business phone system that handles all the key features of call management, including providing toll-free, local, and vanity numbers, caller ID, business text messaging, call forwarding, and voicemail.
The company primarily works with entrepreneurs and very small businesses and has been historically well-loved by both for its customer experience and accessible, SMB-friendly pricing plans.
That said, it’s important to note: many customers report Grasshopper’s interface and mobile apps haven’t kept pace with other OpenPhone alternatives. The company’s customer support and limited integrations have also drawn criticism.
Vonage
Vonage’s G2 rating: 4.3 out of 5 (based on 442 reviews)
Pros:
- Very affordable local and toll-free numbers
- Tons of call management feature add-ons
- AI features
Cons:
- Complex pricing model
- Bloated platform and feature-set
Vonage pricing: $0.73/month for a toll-free number or $0.98/month local numbers, plus per-minute calling rates (which vary by country, internet versus voice, and toll-free versus local)
Vonage is one of the most full-featured all-in-one communication tools on the market. The platform serves as a central hub for unified communications across messaging, video conferencing, and voice calling. The feature-set even includes advanced AI via the Voice API, which enables customers to build voice bots powered by real-time conversational AI.
Vonage pricing offers the most affordable local and toll-free numbers available, with support for international calling, too—the latter of which plays into a fairly complicated pricing structure. When combined with a potentially bloated feature-set, it may overwhelm a small business budget.
Dialpad
Dialpad’s G2 rating: 4.4 out of 5 (based on 1,793 reviews)
Pros:
- Easy to use
- Tailored team calling features
- On-demand call recording and call monitoring
Cons:
- Reported bugs with connecting multiple numbers and extensions
- Buggy mobile app
Dialpad pricing: Starts at $15/user/mo (billed annually) for 1 local number per user and unlimited calling within the U.S. and Canada
If you’re looking for an AI-driven alternative to OpenPhone, Dialpad is a great option. The platform is built for teams and contact centers and includes a ton of AI features like:
- AI-powered IVR
- Meeting transcription automation
- Real-time live speech coaching
Dialpad also excels when it comes to reporting, with in-depth productivity reports and analytics you can break down by team member.
The provider is well-liked by reviewers, but some have reported bugs that lead the platform to connect multiple agents to the same call or randomly move agents from online to off. Dialpad’s pricing is pretty cost-effective to start, but many key features (including integrations with Slack, Hubspot, Salesforce, Microsoft Teams, Zapier, and Zendesk) do require an upgrade.
Nextiva
Nextiva’s G2 rating: 4.5 out of 5 (based on 3,107 reviews)
Pros:
- User-friendly
- 24/7 customer support available outside business hours
- Also offers telephony hardware for your workspace
Cons:
- Buggy
- More expensive than most business phone systems
Nextiva pricing: Plans start at $23.95/user/mo (billed annually) for unlimited voice and video calling, 1,500 toll-free minutes, and 1 free local and toll-free number
Nextiva is well-known in the VoIP space, and it’s particularly well-suited for sales teams. The platform includes a number of sales-focused features like a unified voice, video, and chat, a sales pipeline tracker, and even guidance to help reps close deals.
While Nextiva pricing plans start out on the higher end, costs do level off once you scale up to the Enterprise plan. So if you have a large startup sales team or plan to grow quickly, it may be a cost-effective option.
RingCentral
RingCentral’s G2 rating: 4.0 out of 5 (based on 818 reviews)
Pros:
- Unified communications platform includes phone service, SMS, video, and fax
- All plans include unlimited domestic calling
Cons:
- Not very customizable
- Weak call metrics and reporting features
RingCentral pricing: Pricing plans start at $20/user/month (billed annually) for one number per user and unlimited domestic calling
The main benefit of choosing RingCentral is the ability to centralize your team’s communications. The all-in-one system includes VoIP calling, business (SMS) text messaging, video conferencing, and even fax, all together in a single platform.
Beyond that, RingCentral isn’t really a top contender when it comes to more modern features (like AI), advanced features (like call analytics or automation), or ease of use. It’s not the most customizable system either, which may save you time upfront, but ultimately limits how you can use the platform.
The Best OpenPhone Alternative: 800.com
OpenPhone is a perfectly adequate choice from some small businesses and solo entrepreneurs—but since you’re here, you’re probably looking for something more reliable and user-friendly.
If uptime and ease of use are your main concern, 800.com is the best alternative to OpenPhone.
Our cloud-based virtual phone system is quick to set up and easy to use, so you can make the most of both the standard and more advanced features your business needs. Plus, our flexible, well-documented API ensure our platform can slot right into your existing workflow.
Ready to simplify your business communication and grow sales? Choose your plan and claim your toll-free, local, or vanity number to get started today!
